Rental Property Management on Topsail Island

If you are thinking about renting your beach home as a vacation rental or long-term rental or do you already rent your home but are not satisfied with your current form of property management? Let Coastline Realty Vacations show you how we are different from the rest. We are committed to our homeowners and will treat your home like it is our very own. We have some owners on our program that we have represented as long as 25 years.

What makes Coastline Realty Vacations Unique

Coastline Realty Vacations is one of the leading property management companies in the Topsail Island area and has been responsible for bringing thousands of vacationers to Topsail Island each and every year since 1994. Our database consists of over 270,000 names, addresses and email addresses. Each week our offsite email marketing team taps into these contacts and sends out blog stories of the area and local events along with hyperlinks to our website rental pages. This alone creates a huge weekly influx of page views on our property pages with good conversion rates that turn them to actual renters.

We also understand that your property is a valued investment which requires much attention and care. Over the years we have built long lasting relationships with the best of the best vendors in the area which help maintain our properties throughout the year to keep them in top shape for the next arriving guest. We have worked out discount rates with these vendors so that we can pass that savings on to our homeowners. We do NOT charge our homeowners any add on fees or special handling fees for these services. You will receive a copy of the work orders and invoices each month and you will see you are only charged exactly what was billed from the vendor and NO more.

We are a family-owned, family oriented business that strives to exceed homeowner and guest expectations. Our employees are local to the area and some have been with the company for over a decade. We take great pride that we know our homeowners by name and form a personal relationship with each one of them. As one of our homeowners, you will never feel like just a number, you will be a part of a company that treats you like family. 

Property Protection (Checking ID’s at Check-in)

At check-in we require valid IDs to match the actual name on the reservation form. One of our main purposes is to protect our homeowner’s property as it is a major investment. If we did not require guests to stop by the office to pick up their check-in packet and show their ID, we feel we would be doing the homeowner a huge injustice. There are many contractual obligations that a guest must agree to before booking a property. One in specific is they must be at least 25 years old to sign a contract. With today’s technology they can get around that if there are no checks and balances by the management company. We do not want a group of young spring breakers to book one of our properties online and possibly bypass the rental check-in office only to go directly to the home and create massive damage for the week. They could potentially bring in a pet to a non-pet property as well as other negative issues. We at Coastline Realty Vacations go above and beyond in taking great care of our homeowner’s property and by simply checking ID’s, it closes the door to many issues that could negatively impact a property.

Storm Prepping our Properties

When it comes to Hurricane Season we are always on-call and have to make quick decisions if there is a threat from an approaching storm. We have dealt with this many times over the years and it is very important in protecting our properties. Once our area is in the hurricane cone we jump into action. First, a mass email will go out to our homeowners letting them know our plan and finding out if they want to be placed on a list to be boarded up. We immediately start preparing the decks of homes and securing any and all items that can become airborne such as deck chairs, grills, hot tub covers, etc. We are also working with the board-up crew to send them updates on owners that want to be added to the board- up list. We only have a short window of opportunity on all that has to be done as the town will close down the bridge once the wind reaches 45 mph sustained. It is very difficult to board up a home during high winds as a sheet of plywood is 4 X 8 feet and it’s almost like holding a parachute in the air. Once we have finalized all prepping that can be done based on the window of opportunity available, we wait for the hurricane to pass as the Island will be closed down until the town decides to open it back up for owners and management companies. Once opened, we will be and have been for years one of the first in line to enter the island. We will start immediately at one end and start a drive-by of each of our properties. We will take a photo as we drive by and immediately send it to the homeowner just to give them some peace of mind and letting them know that everything looks ok, if that’s the case. We also let them know if we see any damage that needs to be addressed. We let them know in that same communication that we will be coming back by to enter the house and look for any water intrusion. We send our homeowners a report of our findings and if need be, they can arrange to have their insurance adjuster contact us for entry in filing a claim.

Once all this is completed, we start reversing all the previous work that was completed in order to prepare for the storm such as removing boards and placing chairs etc. back on the decks. There could also be an additional layer to all this, there could be tenants in all the properties and with that, if there is a mandatory evacuation order placed by the town, we have to make sure all the tenants are safely removed while we are trying to prep the house at the same time. Over the years we have mastered this approach and our homeowners have commented many times on how pleased they were when everything was completed. Simply stated – We are willing to do, what others are not.

Full Time Management Staff

We have an experienced full-time team that includes, Property Managers, Maintenance Managers, Housekeeping Managers, Reservation Specialists, Marketing Managers, Graphic Managers and Accounting Managers. Get to know our staff by clicking HERE.

Company Mission Statement

“We make memories by recognizing and appreciating the fact that every customer is the most important person in the world!“

Our Guiding Principles

Homeowner Testimonials

FAQs

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