Rules and Regulations
Confirmation Of Reservation:
To confirm your reservation, the Rental Agreement/Deposit Request must be signed and received back in our office no later than the requested date (Advance Required By) on the contract, along with the payment amount indicated on the contract (Advance Now Due), which will equal approximately half the reservation amount. YOUR DEPOSIT AND ALL MONIES WILL BE PLACED IN AN INTEREST BEARING ACCOUNT AT FIRST CITIZENS BANK, SNEADS FERRY, NORTH CAROLINA.
Final payment, including the Damage Deposit (if applicable), is due no later than 30 days prior to your arrival. Please be sure to mark your calendar, because we do not send out reminder notices. If the balance is not received by the due date, we may treat the reservation as a cancellation and make every effort to re-rent the house in order to minimize your loss (see Cancellations section). Please Note: No personal checks will be taken later than 30 days prior to arrival. All reservations taken within 30 days preceding arrival must be paid by certified funds, Visa, MasterCard, Discover or money order. There will be a $35 fee on all returned checks.
Rental Fees & Payments:
All reservations are subject to a $55 Reservation Processing Fee (non-refundable). All fees are subject to Sales and Accommodation Tax. Either the Damage Deposit Waiver Plan or a Damage Deposit will apply. Other fees that may apply: Travel Protection Insurance, linen rental or beach/baby equipment rental (if requested), and Early Bird Check-in at 1 pm for an additional $50 paid with first payment (if approved). There will be a $20 plus tax Convenience Fee charged for each credit card transaction.
Specials and Discounts:
Specials and Discounts cannot be booked on-line. You must speak with a Reservationist to book any property that offers a discount for a specific week. All Specials/Discounts must be paid in full at time of booking. For properties that normally offer free linens, if a Special is offered the free linens will NOT be included in the offer. Please call NOW to take advantage of the discount. Our office hours are Monday thru Saturday from 9:00 AM - 5:00 PM. Call Now: (800) 497-5463
Check-in begins after 4:00 pm. If you are checking in after 5:30 pm, please call our office during business hours to find out where to pick up your keys.
By 10:00 am, all keys, pool passes, parking passes, etc., are to be returned in our office. If check-out has not occurred by 10:00 am, the full daily rate will be deducted from your Damage Deposit, or added to your credit card.
Refunds are made ONLY IF THE UNIT IS RE-RENTED FOR THE FULL TERM AND FULL PRICE RESERVED. The refund is less 15% for handling and re-booking charges. See Travel Insurance.
No transfers will be made once you have booked a property.
A Damage Deposit is required on all properties to insure compliance with the terms of the rental agreement. This deposit is held until a determination of condition and contents have been verified and will be returned within 45 days after check-out. Amounts may be withheld to cover damage, unnecessary service calls, unreturned keys, parking passes and pool passes. Please report any problems or damage in your unit the day of check-in. If not reported, we must assume the damages occurred during your occupancy. Coastline Realty’s determination of damages will be conclusive. You may choose the Damage Deposit Waiver Plan in lieu of a cash deposit. See below.
Damage Deposit Waiver Plan:
In lieu of a Damage Deposit, Coastline Realty offers a Damage Deposit Waiver (DDW) Plan. (Not available on all properties) This option allows you to obtain a plan that will cover up to $1,500 for accidental damage. Securing DDW protection in lieu of the Damage Deposit does not negate your responsibilities as a tenant. You must notify Coastline Realty in writing of any damage or theft to the unit during your occupancy, or this plan is void. If you choose not to participate in the plan, initial where indicated on the Rental Agreement, and your final balance will be adjusted accordingly. Payment for the DDW Plan will not be accepted after the guest occupies the unit. The cost for this coverage is $55.00 and is not refundable. A brochure will be sent with your paperwork that explains this plan in detail. (Note: Damage Deposit Waiver Plan may also be referred to as Security Deposit Waiver Plan.)
To make sure you have a relaxing, worry-free vacation Coastline Realty offers CSA’s Travel Protection Plan to cover numerous events including illness, injury or death of you or a family member, hurricanes, and other defined perils. The insurance charges will be automatically added to the charges on your Rental Agreement. If you choose not to purchase this optional insurance, you MUST decline this charge in your initial reservation deposit request by initialing where indicated on your Rental Agreement. We recommend purchase of the insurance so you will be financially reimbursed in the case of a covered event. A brochure describing this new service will be mailed to you with every Rental Agreement. If you choose not to purchase the insurance, no refunds will be given in the event of cancellations, including hurricane evacuations.
Repairs And Service Calls:
We cannot guarantee against breakdown of air conditioning, elevators or other appliances. Please report any non-operative equipment to our office promptly. We will make every effort to have repairs done quickly and efficiently. Should a repairman make a call to a unit and find that the equipment is in working order and the problem was due to tenant oversight or neglect, the charge for the service call will be deducted from the damage deposit or charged to your credit card. No rental refunds will be made due to failure of air conditioning,elevators, other appliances or items beyond our control.
Coastline Realty no longer offers refunds in the event of a hurricane evacuation. We now recommend CSA’s Travel Protection Plan (see Travel Insurance) as an affordable alternative to protect your investment in your vacation.
Not all units have telephones. You are not allowed to charge long distance calls or other services to the unit phone. You may place long distance calls using your calling card. You may receive calls as long as no charges are incurred towards the unit’s phone. Any call billed to the unit (including directory assistance) will be billed to you by Coastline Realty plus a $10 service charge.
Only a few of our properties allow pets. It is the tenant’s responsibility to make sure you rent a pet-friendly house if you are planning to bring a pet. (Non-refundable pet fees apply.) Violators of this policy will be subject to immediate eviction without refund of occupancy fee or damage deposit.
Coastline Realty DOES NOT ALLOW HOUSE PARTIES organized to celebrate graduations, proms, weddings (unless the property states weddings are allowed and the appropriate wedding fee has been paid ) or gatherings of similar nature. If this occurs, the result will be eviction without refund. Renters must be a minimum of 25 years of age.
Items To Bring:
Each property and its furnishings reflect the taste of the owner and not Coastline Realty. You must bring bed and bath linens (sheets and towels), paper products, kitchen towels, beach towels, beach furniture and non-abrasive cleaning supplies. Towels and linens are available upon request. Please inquire regarding prices.
All weekly rentals include departure cleaning. We ask only that our rental families have all the dishes, cups and glasses cleaned and put away, all dirty linens removed from beds and placed in the entry/foyer area, and all garbage removed from the house and placed in a roll cart or placed in the appropriate outside receptacle. Our housekeeping staff will do the rest for you! Each unit is inspected after every departure and renters may be charged for extraordinary cleaning due to failure to do the above listed requirements.
The GUEST understands that the accommodation is privately owned, including the furnishings, and neither Coastline Realty, nor the OWNER, shall be responsible for providing any additional furnishings or equipment not available or presently on the premises. Certain areas, such as locked closets and fireplaces are reserved for the exclusive use of the OWNER and will not be available for the use of the GUEST. All decor and service items in the unit are privately owned and provided. Please respect them as you would your own property. DO NOT REARRANGE FURNISHINGS OR LEAVE ANY FURNISHINGS OUTDOORS (EXCLUDING DECK FURNITURE). Coastline Realty is not responsible for articles lost, stolen, or left behind in the rental units.
We have tried to provide accurate information in our brochure; however, Agent cannot be responsible for errors, omissions, changes in prices, or withdrawal of property from market. Please refer to our website at www.cbcoastline.com for the most up-to-date information available. We appreciate your patronage. See you at the beach.