Vacation Rental Rules and Regulations
Confirmation of Reservation:
To confirm your reservation, the Rental Agreement/Deposit Request must be signed and received back in our office no later than the requested date (Advance Required By) on the contract, along with the payment amount indicated on the contract (Advance Now Due), which will equal approximately half the reservation amount. YOUR DEPOSIT AND ALL MONIES WILL BE PLACED IN AN INTEREST BEARING ACCOUNT AT FIRST CITIZENS BANK, SNEADS FERRY, NORTH CAROLINA.
Final Balance:
Final payment, including the Damage Deposit (if accepted), is due no later than 30 days prior to your arrival. Please be sure to mark your calendar, because we do not send out reminder notices. If the balance is not received by the due date, we may treat the reservation as a cancellation and make every effort to re-rent the property in order to minimize your loss (see Cancellations section). Please Note: No personal checks will be taken later than 30 days prior to arrival. All reservations taken within 30 days preceding arrival must be paid by certified funds, Visa, MasterCard, Discover, AMEX, or money order. There will be a $35 fee on all returned checks.
Rental Fees & Payments:
Payments will include the following charges for each reservation made. All reservations are subject to a $135.00 reservation fee (non-refundable), cleaning/servicing fee, either a Security Deposit Alternative Plan or a Security Deposit will apply. Other fees that may apply are Optional Travel Protection Insurance, if requested, or other beach equipment rental, if applicable. All fees are subject to Sales and Accommodation Tax. There will be a 3% charge on all credit card transactions.
Specials and Discounts:
Specials and Discounts cannot be booked on-line. You must speak with a Reservationist to book any property that offers a discount for a specific week. All Specials/Discounts must be paid in full at time of booking. For properties that normally offer free linens, if a Special is offered the free linens will NOT be included in the offer. Please call NOW to take advantage of the discount. Our office hours are Monday thru Saturday from 9:00 AM - 5:00 PM. Call Now: (800) 497-5463
Check-In:
Check-in is after 4:00 PM on the date of your arrival as indicated on your reservation confirmation. You must come by our office at (965 Old Folkstone Rd. Suite 108, Sneads Ferry, NC 28460) and check-in personally (person listed on reservation) and be prepared to provide your photo ID. We will provide for you a check-in packet with all the rules & regulations pertinent to the specific property as well as keyless entry codes, keys, pool/parking passes etc. In case of after office hours (late arrival) check-ins, you will need to call the office before noon on your Saturday check-in to receive check-in instructions. For late arrivals, be prepared to forward a digital copy of your photo ID (name matching the reservation) to the office. Please do not go to the property before check-in as it will only delay the process for you. If housekeepers or inspectors see cars in the driveway, they will move on to the next house and you may miss your early rotation with cleaning/inspecting. In unusual circumstances it may be necessary to delay occupancy beyond normal check-in time to ensure property is prepared to reasonable standards. No refunds or discounts will be considered in the unlikely event of such delay.
Check-Out:
By 10:00 am, all keys, pool passes, parking passes, etc., are to be returned in our office. If check-out has not occurred by 10:00 am, the full daily rate will be deducted from your Security Deposit, or billed to your credit card on file. You will still be required to vacate the property immediately.
Cancellations:
Refunds are made ONLY IF THE UNIT IS RE-RENTED FOR THE FULL TERM AND FULL PRICE RESERVED. The refund is less 15% for handling and re-booking charges. See Travel Insurance.
Transfers:
No transfers will be made at tenant’s request once the reservation has been confirmed.
Security Deposit:
A Security Deposit is required on all properties to insure compliance with the terms of the rental agreement. This deposit is held until a determination of condition and contents have been verified and will be returned within 45 days after check-out. Amounts may be withheld to cover damage, unnecessary service calls, unreturned keys, parking passes and pool passes. Please report any problems or damage in your unit the day of check-in. If not reported, we must assume the damages occurred during your occupancy. Coastline Realty’s determination of damages will be conclusive. You may choose the Security Deposit Alternative Plan in lieu of a cash deposit. See below.
Security Deposit Alternative Plan:
As a part of your stay, you may purchase the Security Deposit Alternate Plan designed to cover unintentional damages to the rental unit interior that occur during your stay. Tenant is responsible to notify the Agent in the event of unintentional damages and to document the occurrence before the departure date. If purchased, the plan will pay a maximum benefit of $2500.00 towards any unintentional damages that occur. Any damages that exceed $2500.00 or are not covered under this plan will be charged to the Tenants credit card on file. This plan does not cover malicious, reckless, negligent, or willful acts of the Tenant and others on the premises of the subject property. Agent will hold the Tenant responsible for any and all damages in excess of $2500.00 Once paid, the fee for this plan is NOT refundable. This option is NOT available for Tenants exercising the option for wedding/event at a wedding/event friendly property. If you do not purchase this plan a Security Deposit is required.
Travel Protection Insurance:
Vacation Rental Insurance has been made available with your reservation, if you choose. The Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. You can choose the coverage by initialing to accept it on your initial reservation form. It will then be added to your reservation. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact Generali at (866) 999-4018 with coverage questions. If you choose not to purchase the insurance, no refunds will be given in the event of cancellations, including but not limited to hurricane evacuations. Agent earns a commission on the insurance to cover extra administrative costs. Once paid it cannot be refunded unless it is within 10 days of your initial payment.
Repairs And Service Calls:
We cannot guarantee against breakdown of air conditioning, elevators or other appliances. Please report any non-operative equipment to our office promptly. We will make every effort to have repairs done quickly and efficiently. Should a repairman make a call to a unit and find that the equipment is in working order and the problem was due to tenant oversight or neglect, the charge for the service call will be deducted from the security deposit or charged to your credit card. No rental refunds will be made due to failure of air conditioning, elevators, pools, hot tubs, and other appliances or items beyond our control.
Inclement Weather:
Coastline Realty does not offer refunds in the event of a hurricane evacuation. We now recommend Generali's Travel Protection Plan as an affordable alternative to protect your investment in your vacation.
Unit Telephone & TVs:
Not all units have telephones. You are not allowed to charge long distance calls or other services to the unit phone. You may place long distance calls using your calling card. You may receive calls as long as no charges are incurred towards the unit’s phone. Any call billed to the unit (including directory assistance) will be billed to you by Coastline Realty plus a $10 service charge. For TVs, you are not allowed to upgrade TV channel packages. If violated, fines will apply.
Pet Policy:
Only a few of our properties allow pets. It is the tenant’s responsibility to make sure you rent a pet-friendly house if you are planning to bring a pet. (Non-refundable pet fees apply.) Violators of this policy will be subject to immediate eviction without refund of occupancy fee or security deposit. Fines will apply.
House Parties:
Coastline Realty DOES NOT ALLOW HOUSE PARTIES organized to celebrate graduations, proms, weddings (unless the property states weddings are allowed and the appropriate wedding fee has been paid) or gatherings of similar nature. If this occurs, the result will be eviction without refund.
Age Requirement:
Renters must be a minimum of 25 years of age to rent property.
Items To Bring:
Each property and its furnishings reflect the taste of the owner and not Coastline Realty. You must bring paper products, beach towels, beach furniture, and non-abrasive cleaning supplies. Towels and bed linens are provided.
Maximum Allowable Capacity:
Each property has a maximum allowable capacity and at NO TIME shall that capacity be exceeded. Maximum allowable capacity is simply the number of guests the property is equipped to sleep. This number is clearly stated on the property detail page of the website. This rule is to protect the integrity of the property and not allow its amenities and spaces to become overused and abused by those that ARE NOT contracted to be on the property. This means friends renting other houses on the island or any other daily visitors. These actions will put the house at an over-capacity limit and the contracted rental guest will be subject to immediate and expedited eviction without refund AND A $700.00 fine to the credit card on file, or, deduction from Security Deposit, whichever applies.
Departure Cleaning:
Properties will be cleaned after each departure in preparation for the next arriving guest. We ask only that our rental families have all the dishes, cups / glasses, utensils, pots / pans, cleaned and put away, all dirty linens removed from beds and placed in the entry/foyer area (except for comforters, mattress pads and pillow shams), and all garbage removed from the house and placed in a roll cart, or placed in an outside receptacle. Our housekeeping staff will do the remainder for you! Each unit is inspected after every departure and renters may be charged for additional cleaning due to failure to meet the above listed requirements, or if property is left in an abnormal dirty condition.
ADA - Service Animals
Please Note:
The GUEST understands that the accommodation is privately owned, including the furnishings, and neither Coastline Realty, nor the OWNER, shall be responsible for providing any additional furnishings or equipment not available or presently on the premises. Certain areas, such as locked closets and fireplaces are reserved for the exclusive use of the OWNER and will not be available for the use of the GUEST. All decor and service items in the unit are privately owned and provided. Please respect them as you would your own property. DO NOT REARRANGE FURNISHINGS OR LEAVE ANY FURNISHINGS OUTDOORS (EXCLUDING DECK FURNITURE). Coastline Realty is not responsible for articles lost, stolen, or left behind in the rental units.
Final Note:
We have tried to provide accurate information on our website; however, Agent cannot be responsible for errors, omissions, changes in prices, or withdrawal of property from market. Please refer to our website at https://www.cbcoastline.com for property information and details. We appreciate your patronage. See you at the beach!